I know some people love to go on cruises, and more power to them if it gives them joy, but the idea of handing control of an entire vacation over to someone else has always seemed like a giant leap of faith to me. Now the state of New Jersey is suing Royal Caribbean since one of the company’s cruises to Bermuda sailed off to Nova Scotia instead.
In all fairness, it looked like a tropical storm could get in the way, but why not give customers the option to back out then? Like when you have hotel reservations and the hotel gets blown out by a hurricane? Instead, it was “Take your shorts and polo shirts to Canada or kiss your money goodbye.” The cruise line counters with the lame excuse that they handed out a flyer saying everyone was going to lose out, and that customers basically should have no expectation that what they sign up for is what they will get. Apparently $40 spent at Kinko’s and a referral to the fine print on the cruise ticket is supposed to make up for a ship that goes the opposite direction it was supposed to.
Here’s an idea. Fly to Bermuda, stay wherever you want, and actually see the place for more than a quick port stop. Or take more time off and really get away. If the flight path looks like trouble, they won’t send you to some random city instead.
